Our Service Catalogue is still being compiled, however for a while now the top level of categorisation has been agreed. There are 7 main categories in our Service Catalogue, these are;
Learning & Teaching
Research
Communication & Collaboration
Help & Support
Infrastructure
Corporate Information
Business Activity
Ultimately the aim is to reshape our web pages around these categories and consistently use the categories through out our communications.
One area I am currently looking at is our communications around projects, the future aspiration is that we communicate with users on all developments however we manage them (formal project or not) and to communicate our developments under the categorisations of the service catalogue, so it would be easy for anyone to see what we are developing to aid learning & teaching etc.
As a part of this, consideration/thinking is going into what the relationship with the 7 Service Category Managers and the communications team should be and if work within the communications team would be better with individuals allocated to specific service category areas.
Its still early days but for Service Management to work it needs to be embedded in the fundamentals, one of which is communication.
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1 comment:
Interesting that you are at a similar stage. We have adopted the following categories:
Student and academic services
Enabling education and research
Communication & collaboration
Promoting communication and collaboration
Corporate information services
Informing university management
Organisational development
Developing the organisation
Information governance
Securing the information
IT infrastructure
Providing and improving IT infrastructure
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